The Business Case for Employee Mobility Support

Working Paper Authors Publish Date
9 Norm Archer Jun. 2004

Mobility is an aspect of many jobs, and the rapid evolution of electronic mobile solutions is presenting many opportunities to support employees in a broad range of endeavors. There is no framework currently available that provides a comprehensive approach to choosing appropriate mobile solutions, based on an objective evaluation of potential mobile applications in an organization. This paper builds a process framework for evaluating mobility business cases, including the activities of: defining the business goal or operational imperative; outlining mobile user groups and applications; technical considerations; potential mobility choices; implementation considerations; and evaluation of the ROI and other softer measures of the potential mobile application, compared with the existing application it will replace.

Acknowledgements: This work was supported by a grant from the Natural Sciences and Engineering Council of Canada.

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