It was a cold day in February 2011 and Danielle Williams sat in her office and let out a long sigh. There was a recent spike in sexually transmitted infections, specifically gonorrhea and chlamydia, and the city was struggling to track the population and produce surveillance reports. Springfield Public Health was currently using a paper-based reporting system and Danielle wondered how she could improve the organization’s efficiency and reporting. Danielle submitted a Request for Proposal (RFP) to technical implementation consultants and change management consultancy firms. She hired a team of consultants from JT Consulting to help her through this project. JT Consulting would help diffuse many of the human and technical issues Danielle was facing. She hoped to have a system in place that would help physicians and nurses track and record patient records for better analysis, surveillance, and efficiency. The goal was to have all departments in Springfield Public Health connected on the same platform to allow for greater interoperability
Students Umama Ahmed, Mysoon Alam, Sinu Jackson, Shivani Sookar, Emina Topcagic and Nicole Yada wrote this case under the supervision of Professor Joseph Tan. The contents within were written based on interviews conducted in the months of October and November, 2015. Names of individuals, locations, companies and products have been disguised to protect confidentiality.
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