Research Areas

MeRC research groups have developed expertise in the following areas.

Change Management

Organizations considering transition to the networked economy must determine environmental drivers for change, how best to manage change, and the resulting benefits and/or detriments.

Decision Support Systems

A decision support system (DSS) is an information system that supports business and organizational decision-making activities. DSSs help management, operations, and planning levels of an organization in making decisions including rapidly changing needs. Decision support systems can be fully computerized, human or a combination of both.


The digitization and networking of information and systems in the healthcare industry has had a tremendous impact on all players. Understanding these impacts and appropriate applications of emerging technologies (including wireless technologies) is critical to the effective management of numerous healthcare market segments.


Organizations that wish to keep their employees abreast of continuously changing technology, marketplaces and competitive forces must understand how to effectively apply technology in support of effective learning and training.

Identity Theft

Increased digitization and online use of information has contributed to identity theft quickly becoming a major problem for businesses, governments and citizens worldwide. Together with corporate partners, ORNEC has established a large-scale and comprehensive research agenda to tackle the issue.

Interface Design

In the eyes of the user, the interface is the system. Therefore, the interface plays an important role in the success of any system. In particular, organizations should pay close attention to interface issues that impact trust, as a consumer’s level of trust is emerging as a potentially potent strategic element for conducting business online.

Knowledge Management

To share knowledge efficiently and meet the objectives of their partners, network organizations must understand the people, processes and systems involved, and how certain approaches work better in some situations than others.

Mobile Commerce

Mobile commerce applications can provide flexible, convenient and ubiquitous access to business administration, services and processes. Organizations should understand how to use mobile applications appropriately and effectively.

Online Negotiation

As e-business matures, organizations will find it increasingly necessary to handle complex, mutually determined contracts electronically, or to conduct dispute resolution electronically.

Online Trust

Trust is an essential component of any business transaction. It is particularly critical and challenging in the online environment, which is characterized by more impersonal, anonymous and automated business transactions. Organizations must understand the different types of trust that influence consumers in order to thrive online.


Employees and partners can access, share and use corporate information more easily through customized web portals. To realize the potential competitive advantage of portals, organizations must understand the challenges faced by management in developing and promoting portals and in formulating strategies which ameliorate their use for knowledge work.

Supply Chain Management

Organizations must understand the appropriate and effective management of supply chain integration strategies. This helps eliminate excess inventory, reduce lead times, increase sales, and improve customer service.

Technology Adoption

Adoption of new technologies is an ongoing challenge for organizations. To increase the rate of adoption, key factors like user satisfaction and ease of use should be examined. The rate of adoption can profoundly impact an organization’s ability to achieve its goals, both from the employee and consumer perspective.

DeGroote on Facebook DeGroote on Twitter WMA LinkedIn